Ashstone Exports Ltd – Refund Policy

1. Overview

Ashstone Exports Ltd operates under strict quality assurance protocols. Refunds or replacements are only applicable under specific conditions outlined below.

2. Eligibility for Refunds

Refunds are considered under the following conditions:

• Delivery of incorrect product type or grade
• Documented quality non-conformance within the first 7 days of delivery
• Damage due to Ashstone Exports Ltd's handling before shipment

3. Non-Refundable Circumstances

No refund will be issued in cases of:

• Delays caused by customs or third-party freight companies
• Incorrect storage or handling by the buyer
• Subjective dissatisfaction without laboratory verification

4. Claim Process

To request a refund:

• Notify us via email with supporting evidence (photos, certificates, shipping documents)
• Allow 7 working days for investigation and response
• Approved refunds will be processed via original payment method or credited against future orders

5. Contact

All refund-related inquiries should be directed to: [email protected]